Returns, Exchanges & Refunds
Thank you for shopping with us! We hope you're happy with your purchase, but if for any reason you're not completely satisfied, we're here to help. Please take a moment to review our exchanges, returns, and refunds policy.
Returns, Exchanges & Refunds
Policy Purchases from Retailers
If you bought your product from a retailer, please contact them directly for information on their exchange and refund policies. We cannot process returns or exchanges for products purchased from third-party retailers.
Purchases from Our Website
For orders placed on our website, please follow the process outlined below.
Returns & Exchanges
Returns and exchanges must be initiated through our dedicated platform within 14 days of delivery. After we receive your request through our contact form, we will provide a Royal Mail link via email for you to enter your details and return the item.
Refunds will be issued to the original payment method used for the purchase.
If you notify us of a return but fail to send the item back within 14 working days, we reserve the right to withhold the refund.
Important: If the returned item shows signs of unreasonable use (e.g. used with hair styling tools like a hair dryer), we will not provide a full refund. In such cases, we will notify you of the reduced refund amount or offer to return the item to you within 28 days.
How to Return Your Order
Returns and exchanges must be initiated through our dedicated platform within 14 days of delivery. After we receive your request through our contact form, we will provide a Royal Mail link via email for you to enter your details and return the item.
Once your return is approved, you will receive an email confirmation.
Send your item back to us, ensuring it is properly packaged and sealed.
If approved, your replacement or exchange will be shipped within 7 business days via standard delivery.
Keep Your Proof of Postage
We strongly advise you to retain proof of postage when returning items. We cannot be held responsible for lost returns without proof of dispatch.
Processing Your Refund
If you choose a refund, we will process it within 30 days of receiving the returned goods. You will receive an email notification once your refund has been processed. Full refunds are only granted for products returned in their original condition.
Damaged, Faulty, or Incorrect
Items If you receive a damaged, faulty, or incorrect item, our team will review your request and request images, if you have not sent through via email. Based on your preference, we will arrange a replacement, exchange, or refund
To report an issue:
Contact us through our contact form , selecting "Product Questions and Issues" > "Report Issue."
Provide your order number and retain the original packaging for inspection by the carrier.
Sale Items
Only full-priced items are eligible for refunds. Unfortunately, sale items are non-refundable.
This policy does not affect your legal consumer rights.
