FAQs
ABOUT OUR PRODUCTS
> Your brushes are quite expensive. Why is this?
The price is thought to be the right one for a high quality object entirely made in France by craftsmen using traditional techniques.
At La Bonne Brosse we only use the best quality boar hair (what we call the first cut) which is usually reserved for luxury hairbrushes). It is the quality of the boar hair and its keratin content that will make all the difference in terms of long-term hair care.
We have also opted for a natural rubber cushion of the highest flexibility, which guarantees softness and optimal penetration of the bristles into the hair mass. Our nylon fibres are also much finer and softer than the fibres used in conventional brushes.
Finally, the handles of our hairbrushes are made of cellulose acetate, a high quality material used in traditional hairbrush making. It is sustainably sourced and biodegradable and we source it from the last traditional French manufacturer.
A La Bonne Brosse brush is designed to last a lifetime and to transform the way you care for your hair. We hope you will understand the unique approach to creating our brushes.
> Do you offer vegan hairbrushes?
Yes, our hairbrush number 4 is a vegan brush. This hairbrush is both a massaging and detangling brush that is extremely pleasant to use! The nylon fibres of the vegan hairbrush provide a deep scalp massage to stimulate the blood vessels in the scalp thus promoting hair growth. The vegan hairbrush is ideal for detangling even the most unruly hair! It can also be used in the shower and will allow your hair care product to penetrate the hair fibre better. This vegan brush is suitable for all hair types and is available in all 4 colours.
> Where does the boar hair come from?
The hair for our hairbrushes comes from South East Asia as there is unfortunately no longer a European supply chain (we are currently trying to recreate one but it will take time).
For our hairbrushes, we have selected the boar hair with great attention to quality and also to the conditions in which they were extracted. We have excluded industrial breeding to favour artisanal conditions that guarantee the best animal welfare.
> Some of the bristles on my hairbrush get bent over time? Is this normal?
Our hairbrushes are made of high quality natural bristles which are therefore of varying sizes and strength. This is also why they fit every hair strand by strand. The nylon fibres we have selected are very soft to provide a gentle massage without irritation whilst also boosting scalp microcirculation. The fact that some of the finer boar bristles may move slightly over time does not affect the quality of the brushing. Rather it is a sign that the brush evolves over time. It should also be noted tha our ultra-soft rubber cushion allows each pin to move during brushing to fit the shape of your head.
The natural fibres should gradually regain their shape and you can gently guide them with your fingers so that they sit as straight as possible.
MY ORDER
> How long will it take for my order to arrive?
It all depends on the country where you want it to be delivered. For the United Kingdom, we deliver with Standard two-day delivery. For France, it takes between 4 and 10 working days. See our Delivery and Returns policy for more information on our service providers, delivery times and prices.
> Do you offer free shipping?
We offer free shipping for all orders shipped to the UK over £100. For international shipments, the costs remain the responsibility of the customer. See our Shipping & Returns page for details on shipping rates and delivery times.
> Where do you deliver?
Good news! We ship worldwide! For the United Kingdom, we ship directly from our UK wharehouse with standard next day delivery! For France, we deliver via Colissimo. For international shipments, we work with Colissimo and DHL for express deliveries. For countries outside the European Union, it is possible that customs' fees will be applied. They are at your expense and will be requested upon delivery of your package by the customs office of the country in question.
Please see our Shipping & Returns policy for more details.
For any special request, please contact us at uk@labonnebrosse.com
> Can I change my order?
Unfortunately, it’s not possible to modify your order once the payment has been accepted. However, you can return one or more items received. Please visit our Shipping & Returns page for more details on our return policy.
> Can I cancel my order?
If your order has not yet been processed, you can cancel it and have it refunded. Please contact us as soon as possible at uk@labonnebrosse.com to find out more.
If your order has been processed, we unfortunately cannot cancel it. If you do not wish to keep your items after delivery, please return them to us. You can find all our return policies on our Shipping & Returns page.
RETURNS
> How do I return an item?
To return your order, please contact uk@labonnebrosse.com for a returns label. Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. Goods must be returned to us within 14 working days of delivery to you or you notifying us of cancellation. Please ensure that the returned parcel is properly sealed.
However you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
The postal address for returns is:
La Bonne Brosse
Haul + Store
Unit 17 and 18, Admiralty Way, Camberley GU15 3DT
> I have returned an item(s) to you and am still waiting for my refund. How long will it take to get my money back?
Once we receive your product, we will check the condition of the product. If the returned product meets the terms of our Returns Policy, we will refund you within an average of 14 business days. If you have a further problem, please contact us at UK@labonnebrosse.com.
CONTACT US
> If you encounter a problem with your order (payment, delivery, etc.), you can contact us directly by email at uk@labonnebrosse.com. We promise to respond within 24 to 48 hours :)
> If you have any special requests regarding our brushes and want to know more, we will be happy to help you! Send us an email to uk@labonnebrosse.com, we will answer you as soon as possible.
> If you just want to chat with us, give us your opinion on the product or simply to find out more about La Bonne Brosse, we would be delighted to talk with you. Write to us at uk@labonnebrosse.com
